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Cheryl Chen
UI/UX Designer & UX Researcher

Hi, I'm Cheryl.

UX designer who brings clarity to complex problems and turns insights into actionable experiences.

Service Transformation
0→1 digital transformation · 52.2% digital adoption · IASDR 2025 Best Paper Award
Research-driven Design
4 research projects · Stakeholder interviews · Usability testing · Service redesign
From Design to Delivery
10+ websites, systems & apps · Cross-functional collaboration · 3+ new client projects

#Selected Works

# Research & Publications

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang

Medium Articles · 2024

Chunghwa Post Website Usability Study

Think Aloud · Task Testing · Heuristic Review

Best Paper Award · IASDR 2025

Utilizing AI-Assisted Service Design to Address the Digitalization Challenges of Religious Services: A Case Study of Taoist Temple Service

Shin-Ying, Chen, Hsien-Hui Tang

Master's Thesis · NTUST 2026

AI-Assisted Service Design in the Digital Transformation of Religious Services

Shin-Ying, Chen · Advisor: Prof. Hsien-Hui Tang